Permissions used by the app
- Camera: required to capture photos and stop motion frames.
- Photos / Photo Library: used when the user chooses to import media or export media to the library.
Support URL page
App support
Use this page as the public support destination for Simplphoto. It contains contact information, troubleshooting notes, and basic FAQ items for App Store users.
Compatibility
- Designed for iPhone.
- RAW capture availability depends on the device and active camera hardware.
- Feature availability can vary by iPhone model and iOS version.
Frequently asked questions
- Why is RAW unavailable? RAW capture depends on the device model and active camera. If unsupported, the app falls back to standard photo capture.
- Where are my files stored? Media created in the app is intended to be stored locally on the device in the current workflow.
- How do I export? Use the app’s export or save actions to send supported media to Photos or other iOS share destinations.
- How do I free storage? Delete content in the app or remove local app data through iPhone storage settings.
Troubleshooting
- If the camera preview is blank, confirm that Camera access is allowed in iPhone Settings.
- If saving fails, confirm Photos permission and check available free storage.
- If a feature behaves differently across devices, check device-specific hardware limitations.
- If the issue persists, send the iPhone model, iOS version, app version, and a short description of the problem.
What to include in a support request
- App version and build number
- iPhone model
- iOS version
- Which section was used: Camera, Stop Motion, Collage, or Settings
- Whether the issue involves capture, import, export, storage, or permissions